Information we collect
We collect two types of information from you on our website, email, service providers, and tour operators:
- Personal Information – all information that identifies you personally, such as your name and e-mail address
- Other Information – all information that does not identify you personally, such as your gender and other demographic information
In order to purchase products through whatson.is, it is necessary to disclose Personal Information, including your name, address, e-mail address, phone number, credit card information, and other Personal Information. That data is not stored by us, but by our partners TourDesk and Bókun. If you do not provide Personal Information when purchasing any products or services offered on whatson.is, our partners cannot confirm your purchase or fulfil your booking.
“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.
We use Google Analytics to better understand our customers through collection of standard internet log information and visitor behaviour information in an anonymous form. Note the deliberate emphasis of anonymous, as no personally identifiable information is collected about you unless you explicitly submit that information on this website.
The anonymous information generated by Google Analytics cookies about your use of this website is transmitted to Google. This information is processed to compile statistical reports on website activity for this website only. We use those reports to evaluate aggregate visitor usage so we can optimize the content to better meet your needs. In summary, your information is safe.
Third-Party Cookies: We also use third-party cookies from LiveChat which allows us to continue our conversations through multiple sessions. Third party cookies do not have access to the information we collect through What’s On cookies. LiveChat cookies do not collect any personal information.
The list of cookies we use:
|What’s On Cookies|
|Cookie Name||Provider||Description||Expiration Date|
|__cfduid||CloudFlare||Cookie set by CloudFlare, service offering CDN, DNS, DDoS protection and security.||1 year|
|PHPSESSID||What’s On||Cookie set as session indentifier for PHP. It contains no personal data.||session|
|__livechat __livechat_lastvisit 3rdparty
|LiveChat||Used to provide livechat service, and personalise that service for users. More information… https://www.livechatinc.com/privacy-policy/ __lc.visitor_id.<id_of_the_visitor> – id of the visitor – expires in 32 months
__lc_vv – LiveChat version – during chatting session
__livechat – responsible for many things required for LiveChat to work properly, for example – last operator – expires in 3 years
__livechat_lastvisit – timestamp of last – expires in 3 years
__livechat_chat – id of the ongoing chat – expires in 32 months
chat_running – used to check if chat is pending – 24h
hide_eye_catcher – it is connected to LiveChat eye catcher – during chatting session
lc.<license_id>.secret_id – it is used by communication protocol – during chatting session
secret_token_<license_id> – it is used by communication protocol – 24h
lc_invitation_opened – keeps state of the LiveChat greeting – during chatting session
lc_sso<license_id> – it is used by communication protocol – expires in 3 years
lc_window_state – it tells if window is minimised or not – during chatting session
main_window_timestamp, main_window_timestamp_0 – used to track app state between different tabs – during chatting session
message_text – contains text typed by visitor before message is sent – during chatting session
recent_window – used to track app state between different tabs – during chatting session
autoinvite_callback – this cookie is used for proper handling JS Api and callback on_message – during chatting session
Notification[status ping] timestamp of the last ping, information about agent availability and state of the visitor – during chatting session
|Variable – see description|
|Google Analytics||Our website employs cookies from Google Analytics. Google Analytics is a web analytics service provided by Google, Inc. Google Analytics cookies are used to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. A method called session stitching may be used to aggregate data from several visits to the site from a single user, and this is done by passing a User-ID to Google (but not your name, IP address, email, or other personally identifiable data). We use the information to compile reports and to help us improve our website. Google holds this information and provides us with access to it.
Find out more about Google Analytics at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
You can find out how to opt out of being tracked by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout
|_ga expires 2 years after being set. _gat expires 10 minutes after being set.
_gid expires after 24 hour.
OTZ expires after 1 month. APISID,HSID,SAPISID,SID and SSID expire after two years.
How we use and Protect Your Personal Information
We use your personal information in the following ways:
- to provide you with the information you request about the products offered through the website
We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence, (b) to comply with legal process, (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence, (d) to enforce our terms and conditions, (e) to protect our operations or those of any of our affiliates, (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Once you provide your personal data to whatson.is, you have the right to:
- request that data be deleted
- refuse to allow such data to be processed for other purposes, e.g. marketing
If you provided your data to whatson.is and believe that there has been a violation of personal data protection laws, you may report this to the supervisor authority in charge of personal data.
To request deletion or contact us about anything regarding GDPR, feel free to write an email to [email protected]